Episode 125
Strategic Thought Leadership: How to Stand Out in the AI Age | Expert Guide to Business Innovation
Ready to transform your business into a true thought leader? Join us on 'Biz Bites for Thought Leaders' podcast as we welcome Chris McNeil, the brilliant mind behind the 'Thought Process' methodology.
Chris dives deep into what it takes to strategically lead thought in today's AI-driven world, emphasising creativity, audience influence, and deep customer understanding.
Through compelling examples, he'll show you how process-driven thought leadership can skyrocket customer value and unlock new opportunities. Plus, get a sneak peek into his upcoming book, 'Strategic Thought Leadership,' packed with tools to help you innovate and dominate your market.
Tune in to this essential episode! Listen and subscribe to Biz Bites for Thought Leaders today for more game-changing insights!
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Connect with Chris on LinkedIn: https://www.linkedin.com/in/chris-mcneil-chs/
Check out Chris’s websites - https://thaut.io
https://www.thoughtleadershipstudio.com
Special offer to Biz Bites listeners:
Free Marketers Guide to Strategic Thought Leadership: https://thaut.io/Guide and upcoming book: https://strategicthoughtleadership.com/
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Transcript
Thought leadership.
Anthony:What does it really mean?
Anthony:Why does it matter to your business?
Anthony:With Chris McNeil, Chris is going to delve into that whole idea of what thought
Anthony:leadership really means and why it should make a difference to your business.
Anthony:Normally, on Biz Bites for thought leaders, we talk to thought leaders
Anthony:who are really talking about their expertise in their space.
Anthony:Well, in this particular case, Chris's space is on being a thought leader itself.
Anthony:And what it really takes and why.
Anthony:Particularly in an age of ai, it is more important than ever to
Anthony:exercise your creativity and what the impact it is on a business.
Anthony:He's got plenty of examples, plenty of insights.
Anthony:This is truly an episode of Biz Bites for Thought Leaders that you cannot miss.
Anthony:It is going to be defining for your business, so stay tuned.
Anthony:Well, hello everyone and welcome to another episode of Biz Bites for Thought
Anthony:Leaders and what a great episode we've got coming up because we're gonna
Anthony:talk all things thought leadership.
Anthony:That's what you should be talking on it.
Anthony:We're gonna be talking about it with someone else who has his own
Anthony:podcast, but is also, uh, very much in the thought leadership space.
Anthony:Uh, Chris, welcome to the program.
Chris McNeil:Great to be here.
Chris McNeil:Anthony
Anthony:and Chris, why don't you go ahead and introduce yourself to
Anthony:everyone just to kick things off.
Chris McNeil:Sure.
Chris McNeil:Um, I'm Chris McNeil.
Chris McNeil:I. And I am the developer of what's called the Thought Process spelled
Chris McNeil:funny, T-H-A-U-T, of Strategic Thought Leadership, which is a methodology for
Chris McNeil:building a model of thought leadership designed to lead an audience or a
Chris McNeil:market segment to a specific way of thinking that's empowering for them.
Chris McNeil:And that cast the leader or the business or the client business in the
Chris McNeil:best possible light at the same time.
Chris McNeil:So it's a method of what I call strategic thought leadership,
Chris McNeil:doing it very consciously and intentionally with a method.
Anthony:I really want to delve into lots of parts of that and to
Anthony:talk a lot about thought leadership.
Anthony:And uh, I think in order to do that in a moment, I wanna delve a little bit
Anthony:into what's led you to this position.
Anthony:But just to start things off, what do you define as thought leadership?
Chris McNeil:Well, when I first heard and saw the term Anthony,
Chris McNeil:it was very intriguing to me because I took it literally.
Chris McNeil:It's about leading thought and I was thinking, well, that fits me perfectly.
Chris McNeil:Having a background in neurolinguistic programming or NLP, which is all about
Chris McNeil:leading thought to specific places, uh, systems thinking, which is, um,
Chris McNeil:often has to do with leading thought to new places, different perspectives.
Chris McNeil:Um, so I was surprised to learn that the most common perception.
Chris McNeil:Was a thought leader is someone who has a large social media presence
Chris McNeil:and is known for their expertise.
Chris McNeil:So I went about bringing it more to the definition I thought it had as
Chris McNeil:list lead thinking, and that means, um, it's a little tricky because
Chris McNeil:then we're thinking about thinking.
Chris McNeil:Which, which is a bit meta.
Chris McNeil:Yeah.
Chris McNeil:Um, but it becomes actually understandable and it lends a lot of power to the process
Chris McNeil:when you realize that you are building blocks by which you can understand the
Chris McNeil:thinking of an audience or market segment.
Chris McNeil:Um, both in terms of how a competitors position their.
Chris McNeil:Competitive products or services and pitch 'em to the public.
Chris McNeil:And in terms of how the public perceives that segment.
Chris McNeil:And it's interesting when those things don't match up
Chris McNeil:that provides opportunities.
Anthony:Yeah, absolutely.
Anthony:It does, doesn't it?
Anthony:It that's the, that's the, uh, intriguing thing about it is that, uh, without.
Anthony:Thinking about the thinking, then you just keep going along
Anthony:as is standard and mm-hmm.
Anthony:Also, you don't give an opportunity to yourself, to yourself to put it out there.
Anthony:I think that's one of the critical things about being a thought leader,
Anthony:uh, to me, is that if you are, if you have the thoughts, but you
Anthony:don't share them with anyone, then are you really a thought leader?
Chris McNeil:Absolutely.
Chris McNeil:I mean, you have to share 'em and you have to know both, uh, what I
Chris McNeil:call baseline audience thinking.
Chris McNeil:What are the standard mental models or belief systems about your category
Chris McNeil:that, that people tend to hold?
Chris McNeil:And sometimes it's so fundamental to the perception.
Chris McNeil:It's like asking a fish what's slaughter like?
Chris McNeil:Hmm.
Chris McNeil:People just live within their assumptions and when they become deep and widespread,
Chris McNeil:they don't even notice 'em anymore.
Chris McNeil:This just how the world is.
Chris McNeil:But when you learn to uproot and question the assumptions behind a field,
Chris McNeil:you, in every case that I've found so far, they're not fully functional.
Chris McNeil:Just, it's how human thinking works.
Chris McNeil:It's how language works.
Chris McNeil:You know, we connect things.
Chris McNeil:And then maybe through generations, maybe through a few product cycles,
Chris McNeil:we accept this is the way of doing things and we don't question it
Chris McNeil:anymore, but the world changes.
Chris McNeil:So our models grow stale.
Chris McNeil:So I see it as a necessary component of innovation.
Chris McNeil:Yeah.
Chris McNeil:For, and, and you know, Peter Drucker said there's only two things that
Chris McNeil:create results in business marketing.
Chris McNeil:I. And innovation.
Chris McNeil:And to me, strategic thought leadership is where they meet because it's
Chris McNeil:innovation in marketing, it's innovation in messaging, uh, and even if you
Chris McNeil:have a really powerful innovation in a product or service category, something
Chris McNeil:that delivers much more benefit, it's easy to just anticipate that the public
Chris McNeil:will automatically appreciate it.
Chris McNeil:But in almost every case, you need to bring the public up to speed and get them
Chris McNeil:to embrace it by leading them to a better way of perceiving your category so they
Chris McNeil:can fully appreciate your innovation.
Chris McNeil:And it's extremely effective when it is designed from the
Chris McNeil:point of view of the recipient.
Chris McNeil:That's kind of the magic of it, and that's what we miss in business.
Chris McNeil:You know, one of my.
Chris McNeil:Um, favorite gurus in marketing's Jay Abraham, and he said something
Chris McNeil:that impacted me powerfully.
Chris McNeil:I picked up many years ago, and I said, in almost every business, the business
Chris McNeil:person falls in love with his or her product or service or business or company,
Chris McNeil:when really you should fall in love with the customer in the market segment.
Chris McNeil:Uh, and I was influenced largely, um, by a methodology called the Vanguard
Chris McNeil:Method out of the uk, and it's a systems thinking based consulting
Chris McNeil:program developed by gentleman I've become friends with named John Seton's.
Chris McNeil:Brilliant man.
Chris McNeil:Written a number of books on it and, and they go into businesses
Chris McNeil:and they create breakthroughs.
Chris McNeil:They will reduce expenses by 30 or 40% and increase profits by 30 or 40% in a matter
Chris McNeil:of months, and it's How do they do that?
Chris McNeil:Well, one way they do it, one essential part of it is they take
Chris McNeil:the leaders of the business to the point of contact with the customer.
Chris McNeil:And study the transaction point.
Chris McNeil:And John told me recently that almost every business person
Chris McNeil:initially goes to the front lines and they wanna study their employee.
Chris McNeil:He's like, no, we're here to study the customer.
Chris McNeil:I. What's the purpose of your business in customer terms, not your lingo, and
Chris McNeil:then how many ways does your business, your business's mental models, your
Chris McNeil:ways of doing things create friction for the customer getting what they want?
Chris McNeil:And it changes minds because they see it.
Chris McNeil:And you know, my innovation in this was to take it to marketing
Chris McNeil:and ask if we consider all of our media part of the business.
Chris McNeil:What if we went and studied it from the customer point of view to remove
Chris McNeil:friction as well, because then you're asking the question, what do people
Chris McNeil:want in their pre-purchase research?
Chris McNeil:What do they want to learn?
Chris McNeil:What empowerment do they need to feel like they're making a smart decision?
Chris McNeil:Or how can we help them extract more of what's important to them?
Chris McNeil:More value in our category by leading them to better ways of using it,
Chris McNeil:better ways of perceiving it, smarter ways of making decision, elevating
Chris McNeil:it to new and higher purposes.
Chris McNeil:And what this does is it makes our content way more magnetic because it's so
Chris McNeil:empowering and it's so customer focused.
Chris McNeil:And it's about giving, not giving, but you know, by giving.
Chris McNeil:We earn their attention.
Chris McNeil:By earning their attention.
Chris McNeil:We earn their purchases when they're ready.
Anthony:It's so powerful what you've just said, and it really speaks to the
Anthony:heart of marketing, because too often the businesses that you're doing marketing
Anthony:for, and as someone who's, you know, done a lot of marketing over the years,
Anthony:that too often the business leaders.
Anthony:Fall back on what they want, what they like, rather than
Anthony:what actually suits the clients.
Anthony:And it is a big area where things go wrong.
Anthony:I mean, even I, I think I've used this example before, perhaps on
Anthony:the podcast, but you know, I recall doing a branding exercise with,
Anthony:uh, a particular organization and.
Anthony:This is just an example of where it goes astray.
Anthony:And we did all of the research came up with the colors, everything
Anthony:that suited the audience.
Anthony:And one particular manager said, no, I like everything in fluorescent pink.
Anthony:And just went ahead and did everything in fluorescent pink
Anthony:because that was her favorite color.
Anthony:And it was like, but you are not the audience.
Anthony:You know, it's not about what you like, it is about what resonates with your
Anthony:audience and doesn't mean matter whether it's you're talking about color or
Anthony:content or any number of other things.
Anthony:It is ha, your audience has to be first.
Anthony:I. And mm-hmm.
Anthony:Too often businesses I think lose sight of that very simple idea
Anthony:that that's the reason they exist is because of their audience.
Anthony:Not just because they thought this would be a good idea and
Anthony:want to thrust it on people.
Anthony:The audience has to think that it's a great idea.
Chris McNeil:Absolutely.
Chris McNeil:And you know, it's our job in doing strategic thought leadership.
Chris McNeil:If we're offering something that truly benefits people better than the current
Chris McNeil:choices, to help them perceive why and perceive how to get that benefit from it.
Chris McNeil:And you know, in almost every category there is value left on the table.
Chris McNeil:That customers could extract and businesses could benefit from because
Chris McNeil:customers aren't getting as much value as they could with leadership.
Chris McNeil:Here's how you use it.
Chris McNeil:Here's something you didn't think of.
Chris McNeil:You know, here's, here's a ca, here's a way it fits into your life
Chris McNeil:you probably didn't imagine before.
Chris McNeil:That can help you at a higher level.
Chris McNeil:Uh, you were thinking it was for this purpose, but actually if you
Chris McNeil:use it for this other purpose, it'll solve problems you didn't even
Chris McNeil:consider connecting to this category.
Chris McNeil:And those are the kind of eye-opening kind of statements when you back
Chris McNeil:them up with fully built out models that are truly empowering.
Chris McNeil:It also solves a problem for us as business people because it
Chris McNeil:gives a coherence and a sense of purpose and a sense of organization
Chris McNeil:to the content that we create.
Chris McNeil:It makes it much easier.
Chris McNeil:We have a plan.
Chris McNeil:It's well organized around customer thinking and what I've seen that,
Chris McNeil:that prevents that, um, we were talking about earlier about,
Chris McNeil:you know, standard thinking.
Chris McNeil:This is how it's always been done.
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Chris McNeil:and what I've seen that, that prevents that, um, we
Chris McNeil:were talking about earlier about, you know, standard thinking.
Chris McNeil:This is how it's always been done, but there's also social
Chris McNeil:media, which has a lot of.
Chris McNeil:Positive benefits.
Chris McNeil:Absolutely.
Chris McNeil:Um, but when you start following all the thought leaders in your category,
Chris McNeil:everybody starts sounding alike.
Chris McNeil:And, and I encourage clients to step away enough to gather information from fresh
Chris McNeil:sources and analyze it in different ways.
Chris McNeil:We call it audience attunement, to discover unmet values in a
Chris McNeil:category and stale mental models that are ripe for improvement.
Chris McNeil:And we create these graphs like um, XY graphs of the market, landscape of
Chris McNeil:value satisfaction and, and all the current offerings in the category.
Chris McNeil:And then visually you see a gap.
Chris McNeil:Oh wow.
Chris McNeil:Nobody has led them to connect it this way.
Chris McNeil:There's an opportunity for thought leadership.
Chris McNeil:And to me that's the beauty of this way of thinking is when you learn to
Chris McNeil:see the world in terms of assumptions, mental models and values, marketplaces,
Chris McNeil:that way there's an abundance of opportunity everywhere you look.
Chris McNeil:I. Because human thinking is, uh, faulty by default because of
Chris McNeil:the, um, problems with language.
Chris McNeil:Language doesn't capture reality fully, but it's our way that our
Chris McNeil:filters through which we see reality.
Chris McNeil:We don't operate on the world directly.
Chris McNeil:We operate on our maps of the world or models of the world that we create
Chris McNeil:largely with language, which is, you know, a problem in humankind.
Chris McNeil:And it's a great opportunity for us as strategic thought leaders.
Anthony:It's so much to unpack in everything you've said, but I I, I
Anthony:want to pick you up on two things.
Chris McNeil:Okay.
Anthony:The idea, and, and it goes back to the definition.
Anthony:The really interesting thing is, is you've, I. I talked quite a lot
Anthony:about being an original thinker.
Anthony:Mm-hmm.
Anthony:And there's two parts to thought leadership and the one part is, is
Anthony:having the courage to think differently.
Anthony:Yes.
Anthony:And put it out there, which goes hand in hand with the second part of the equation,
Anthony:which is your ability to actually lead.
Anthony:And to me there's a bit of a, um.
Anthony:I, I, I guess it's a, I don't know whether it's a peer pressure or it's, there, there
Anthony:seems to be a, a, um, communal pressure to repress both of those ideas because
Anthony:people want to fall back to what's always been done or what everybody else is doing.
Anthony:So even those people, as you say, that are trying.
Anthony:To have, uh, new thoughts are often restricted by what they've already learned
Anthony:and seen and a need to, uh, fall back to somebody else and which p. Parks into
Anthony:that second idea of do they have the courage to actually lead, to actually
Anthony:put themselves out there and tell people about it and be seen as the new leader?
Anthony:Because there's always this whole idea of do we, um, are we worthwhile or not?
Anthony:And so I'm, I'm interested in what and what you and what your take
Anthony:on both of those concepts are and piecing it all together as a thought
Anthony:leader and what it truly means.
Chris McNeil:That's a fantastic set of questions, and there's a few
Chris McNeil:questions in there, but let's see if I can cover all that territory.
Chris McNeil:What you said is part of the reason that I use a coaching and consulting model.
Chris McNeil:Training model as well as opposed to an agency model is what I found was doing
Chris McNeil:marketing through an agency model worked extremely well for certain businesses,
Chris McNeil:but a lot of business owners would see it is down the hierarchy, you know, and,
Chris McNeil:and, uh, someone the just delegate to here's some money, go get us some leads.
Chris McNeil:When to do strategic thought leadership.
Chris McNeil:You have to engage the thinking of the leadership.
Chris McNeil:'cause really gotta come from them.
Chris McNeil:And my job is to help pull it out of them.
Chris McNeil:But that means it's not just the external thought leadership of the campaign and
Chris McNeil:the organization of the thinking and the components, the building blocks of it
Chris McNeil:that we create, like the, the backstory report and defining thought leadership
Chris McNeil:positions a certain way, understanding audience thinking a certain way.
Chris McNeil:Um.
Chris McNeil:You know, creating what we call position papers, which are kind of
Chris McNeil:the internal manifesta manifestos.
Chris McNeil:There's our position, here's what people think, now here's you wanna
Chris McNeil:lead them to, here's a library of talking points that undermines the old
Chris McNeil:thinking and supports a new thinking.
Chris McNeil:That's external thought leadership.
Chris McNeil:Then all the media we create from that, and it might live
Chris McNeil:in a form of a manifesto, in a themed podcast or a book or ebook.
Chris McNeil:Um, and, and there's lots of ways to do that.
Chris McNeil:Then there's internal strategic thought leadership, and I see it as an authentic
Chris McNeil:path to self-mastery, because if you are going to commit to leadership, that
Chris McNeil:requires stretching yourself, and that's one thing I love about it, is it calls us
Chris McNeil:to draw upon what I've heard called hidden human reserves, the unlimited capacity.
Chris McNeil:Within every human levels and levels we were, we're not even aware of that
Chris McNeil:we can tap into if we confidently call upon ourselves to draw
Chris McNeil:resources, to cross the bridge to new territory for a strong enough reason.
Chris McNeil:And that's why I do a lot of work with values, because if you can elicit
Chris McNeil:a leader's values then and higher values to me are the ones that unify.
Chris McNeil:And they're about service and contribution.
Chris McNeil:And the good news is in entrepreneurship, service and contribution lead to profits
Chris McNeil:'cause you're making a difference.
Chris McNeil:When you act in alignment with your values, you're happy.
Chris McNeil:When your behavior matches your highest values, then you feel good.
Chris McNeil:It's when we don't act in accordance with our values.
Chris McNeil:So to me, that's a big piece of it.
Chris McNeil:And I approach it like a sports psychologist with an athlete where
Chris McNeil:it's not like counseling psychology where we wanna relive a troubled
Chris McNeil:childhood and analyze these things.
Chris McNeil:Now this is about performance psychology.
Chris McNeil:How do we model the characteristics of peak performers and integrate those?
Chris McNeil:Of being able to step into the zone automatically when we need to, to be
Chris McNeil:able to call upon reserves of high level confidence, how to get into the zone of
Chris McNeil:focus, a cocoon of concentration, and, and these are skills, mental skills that
Chris McNeil:I think are all the more important in this day of distraction through devices
Chris McNeil:and apps that are designed to consume our attention and keep us engaged.
Chris McNeil:So these.
Chris McNeil:Companies can sell ads by keeping us on their app for longer and things like that.
Chris McNeil:But it creates a, a real attention economy that if you can manage your
Chris McNeil:attention and manage your focus and manage your state and step into that
Chris McNeil:confident self, then you can use this as a path to self evolution as well
Chris McNeil:as to making a difference in making a lot of profits in the marketplace.
Anthony:Yeah.
Anthony:Does that answer
Chris McNeil:your question?
Anthony:It it, it, it does, it definitely does.
Anthony:And I think, um, it, it, it's, to me, the, one of the keys in thought leadership
Anthony:is that recognition of the fact that we all process things differently.
Anthony:We make sense of things differently.
Anthony:Mm-hmm.
Anthony:What tends to happen is.
Anthony:That people are afraid to speak up and to have those different thoughts.
Anthony:I, I, I recall learning this many years ago when I was involved in, in, uh, with
Anthony:a company that does market research.
Anthony:Mm-hmm.
Anthony:And one of the first things I observed and, uh, of the, when you do market
Anthony:research in a group environment, is that they'll always be a leader.
Anthony:Suddenly, and whatever anyone says, they'll start nodding
Anthony:their head and saying, yes, that's what I was going to say.
Anthony:And, and you find that Uhhuh, any kind of, um, any kind of environment where
Anthony:you do that, I mean, you know, if, if anyone listening out there, if you
Anthony:think about it in a work environment, in a family environment, how often
Anthony:do you say something or someone says something and then you, you sort of
Anthony:notice around the room that people say, oh yes, that's what I was going to say.
Anthony:The question is, were they really going to say that?
Anthony:Were they really going to say that in that way?
Anthony:It's very interesting in market research that before you actually get in a group
Anthony:environment, people to, uh, to discuss a particular topic, whatever it is they're
Anthony:looking at, to get them to write it down on a bit of paper first and to find
Anthony:out what their original thoughts are.
Anthony:Because we are so influenced by those people around us and
Anthony:our, and our desire to comply.
Anthony:And that's what suppresses thought leadership.
Anthony:And you spoke about innovation earlier on.
Anthony:What fascinates me about innovation is most people attach
Anthony:innovation to, uh, technology.
Anthony:And that innovation mm-hmm.
Anthony:Has to be based on some new piece of tech that is doing something.
Anthony:But in fact, innovation is very much about what is human nature.
Anthony:Mm-hmm.
Anthony:In the way that we have original ways that we think about things and make
Anthony:sense of anything that we observe.
Anthony:It's not necessarily the same as the next person.
Anthony:And it's not about being right or wrong, it's about being different.
Anthony:That then allows you to have different original thoughts in other areas.
Chris McNeil:Absolutely.
Chris McNeil:And thoughts worth sharing of others.
Chris McNeil:You know, and I, I mentioned values and this, understanding the values of
Chris McNeil:your audience and your market segment that the attach to your category.
Chris McNeil:You know, it's people like to go see a band play, you know, it's fun.
Chris McNeil:Would be a value.
Chris McNeil:For instance, you know, people buy the latest technology, maybe
Chris McNeil:competitiveness is a value.
Chris McNeil:People that are paying to learn a skill might be achievement.
Chris McNeil:You know, everybody's a little different in values, but usually
Chris McNeil:there's prominent values and when you can find, there's areas that your
Chris McNeil:segment doesn't quite satisfy because.
Chris McNeil:Of their, the outdated thinking of the segment.
Chris McNeil:Well, there's your opportunity.
Chris McNeil:I'm such a contrarian thinker.
Chris McNeil:I've never had that issue because I've always been one to see the
Chris McNeil:need for something different.
Chris McNeil:Um, but I, I have seen it in others, um, where there's a pull towards the familiar,
Chris McNeil:strongest human desire according to gsam, um, is the pull to the familiar.
Chris McNeil:So I relate this kind of, um, boldness in leadership, you know, both to
Chris McNeil:managing your state, if you can get yourself in the right state of confident
Chris McNeil:daringness, you know, and we're not asking people to give up everything
Chris McNeil:and start all over in a new field.
Chris McNeil:Not that kind of daringness, but the daringness in breaking patterns.
Chris McNeil:It's the most important human attribute in business is creativity.
Chris McNeil:According to Success Magazine and Eat Magazine, they both had cover
Chris McNeil:stories on that, especially in this day of artificial intelligence.
Chris McNeil:I. Where repetitive things and things that depend on organizing past
Chris McNeil:knowledge in this knowledge economy can be done now very effectively
Chris McNeil:by ai, much faster than humans.
Chris McNeil:But what AI doesn't have is the ability to access the creative
Chris McNeil:state to make a break from the past.
Chris McNeil:And that's why I, um, sometimes describe creativity is how different your
Chris McNeil:behavior is from what AI could predict.
Chris McNeil:Even given all the data on your past behavior, how different is it?
Chris McNeil:How creative is it?
Chris McNeil:And then you run into the belief systems that inhibit creativity.
Chris McNeil:Oh, I'm not creative because my second grade music teacher
Chris McNeil:told me I wasn't creative.
Chris McNeil:Because people think of creativity is just, if you're a painter, a
Chris McNeil:musician, then you're a creative.
Chris McNeil:Hmm, but doesn't creativity apply to every human endeavor?
Chris McNeil:It's, it's your ability to see outside of patterns and to access that creative
Chris McNeil:state, and which means, um, and, and the work I do, I, I try to encourage clients
Chris McNeil:to make things really efficient with ai, where they can, where it doesn't
Chris McNeil:inhibit creating fantastic products and services, but to free up time to reflect.
Chris McNeil:You know, people often access creativity when they're moving, like walking a
Chris McNeil:dog, like that's when I get my ideas.
Chris McNeil:So I use an app called Rev where I can wear decent quality earbuds
Chris McNeil:and record my ideas on the fly.
Chris McNeil:But then I'll use AI to help me organize those ideas.
Chris McNeil:I. They're the creative ideas and use the AI for the organization.
Chris McNeil:So it's creating these workflows where you had create space for creativity,
Chris McNeil:but then you kind of create a production line where you then organize that
Chris McNeil:creativity into models and chunk it into action steps and bring it to life.
Chris McNeil:You know?
Chris McNeil:So I see it like an assembly line, but, but I think when people remember
Chris McNeil:that there's been times in really everyone's life where they've been.
Chris McNeil:A bold leader where they've had to act boldly in the moment, maybe to step
Chris McNeil:in to save a child from walking in the road in front of a car, you know?
Chris McNeil:Or, or maybe, um, when they came up with an idea out of the blue that worked
Chris McNeil:and they just trusted that would work.
Chris McNeil:But what we aren't always good at is recognizing how many of these.
Chris McNeil:Uh, peak experiences of creativity and creative leadership we've got in our
Chris McNeil:personal history that we can grab a hold of, grab a hold of that feeling and
Chris McNeil:bring it more fully to life and apply it on a regular basis to make life better
Chris McNeil:for ourselves and for our customers and our families and those around us.
Chris McNeil:You know, and to me that's living life belongs to the creative.
Chris McNeil:You know, it's, if you're creative, you're close to life.
Chris McNeil:Now musicians tend to be pretty happy people because they're close to life.
Chris McNeil:They're always in the creative mode, you know?
Chris McNeil:But we can bring that to business too, and we should,
Anthony:it's fascinating when you talk about, uh, musicians,
Anthony:uh, artists, and even comedians.
Anthony:I. You hear them talking or see them demonstrating through music,
Anthony:through artworks, all of these things that have happened to them.
Anthony:And you think, why do all these things happen to these people?
Anthony:And nothing happens to us, but in fact it is happening to us.
Anthony:We are just not being observant of it and not providing an
Anthony:outlet to push it out there.
Anthony:And I think that is a, a huge thing that increasingly we have to learn from.
Anthony:The creative arts field because if in an age where AI is being used more
Anthony:and more to stand out, you actually need to embrace that creative energy.
Chris McNeil:Absolutely.
Chris McNeil:Uh, it's a strategic asset the way I see it, and in, in teams and organizations.
Chris McNeil:It's finding space for people to go into that creative mode, giving permission.
Chris McNeil:I. To come up with outlandish ideas.
Chris McNeil:The more outlandish, the better, because we don't wanna put limits on
Chris McNeil:that stage of the creative process.
Chris McNeil:I think Walt Disney had it right?
Chris McNeil:Not the company, the man he, he was famed for combining creativity
Chris McNeil:and business acumen together.
Chris McNeil:Forget the starving artist, you know, archetype.
Chris McNeil:You know, he was this very successful business person
Chris McNeil:who's also extremely creative.
Chris McNeil:I. And his creative process that he ended up calling Imagineering
Chris McNeil:involved three separate rooms.
Chris McNeil:One was for the dreamer, where he'd go in and dream up futures
Chris McNeil:with no limits visual process.
Chris McNeil:Uh, another one was the realist, where he'd take those dreams
Chris McNeil:and break them down into steps.
Chris McNeil:So that first step has a high probability of success, and his animators actually.
Chris McNeil:In that room of the realist created storyboarding by taking the cartoons
Chris McNeil:and breaking them into scenes and putting them on a wall so that you
Chris McNeil:could see each chunk of the journey.
Chris McNeil:Mm-hmm.
Chris McNeil:That's where storyboarding came from, but that's a kinesthetic piece where
Chris McNeil:you take the visual dream or break it into action steps that you can do.
Chris McNeil:And then the third room was the critic was, which is an auditory
Chris McNeil:strategy where you're thinking, what's the criteria for this?
Chris McNeil:Market category, what are the things we want in this and how
Chris McNeil:does our product compare to that?
Chris McNeil:Does it match up here, here, here, and here?
Chris McNeil:Um, and then in, in Disney's model, it was somebody viewing the movie from a
Chris McNeil:critic's perspective and critiquing it.
Chris McNeil:Whatever the critic came up with, then they would take that
Chris McNeil:and bring it to the dream room.
Chris McNeil:So Disney's innovation was in separating these states so each
Chris McNeil:could unfold completely without being contaminated by the other.
Chris McNeil:And that's where people mess up as they try to do all the states at once.
Chris McNeil:Instead of taking time to go as deeply into the creative state and not have it
Chris McNeil:tied so tightly to the production state, for instance, and, and like Disney,
Chris McNeil:create a workflow out of the different states that you bring your dreams to life.
Anthony:It is, it's so interesting because, uh, you know, I've worked with
Anthony:a number of businesses and organizations over the years, and when you go into them
Anthony:and you pull people out and you offer them a rare opportunity for them to be
Anthony:creative, and where you say nothing, there's no such thing as a bad idea here.
Anthony:Let's throw them all out there and see mm-hmm.
Anthony:Where it goes.
Anthony:It's such, um, it's such a rare thing that happens in, in an organization and it's
Anthony:amazing what can start getting into the flow and how rejuvenated people can feel.
Anthony:I. Then you have to take them through that, you know, that real exercise
Anthony:later on to say, well, what's realistic?
Anthony:What, what is going to work within the bounds of which, you know, it
Anthony:might be budget, it might be the structure of the organization.
Anthony:There are any number of things which bring it back down, which doesn't
Anthony:mean that, that you can't work towards that bigger idea because
Anthony:now you've got an idea of, of.
Anthony:Of where you could go.
Anthony:And I think that is something that businesses very rarely do, take themselves
Anthony:out of it, allow that freedom to.
Anthony:Generate new ideas and to see where that could take the business.
Anthony:And yet that is exactly how businesses thrive in an environment where we
Anthony:all have competitors, where there's always someone doing something
Anthony:very similar to what you are doing.
Anthony:So you have to be out there and trying something new.
Anthony:Otherwise you just fall back into the.
Anthony:Into the main populace.
Chris McNeil:Absolutely.
Chris McNeil:Even if you are competitive now, if you are not innovating in reinventing
Chris McNeil:yourself or your company's category in some way, shape or form, your
Chris McNeil:competitor will do it or the marketplace will shift somewhere else.
Chris McNeil:So, so I see it as necessary.
Chris McNeil:It's competitive advantage and it's competitive necessity in
Chris McNeil:this kind of fast changing world to unleash the human spirit.
Chris McNeil:And untether it.
Chris McNeil:Um, not all the time, but enough to create a critical mass of fresh ideas that are
Chris McNeil:untethered from the constrictions of limiting belief systems from limiting
Chris McNeil:mental models, which is to be is also the beauty of strategic thought leadership.
Chris McNeil:We're helping people loosen the hold of limiting mental models or limiting
Chris McNeil:beliefs about a category and what is for.
Chris McNeil:And your stories, you know, I've got stories of those.
Chris McNeil:Um, I dunno how much time we have, but, uh, sometimes it helps to
Chris McNeil:bring it to ground with the real life example because we're talking
Chris McNeil:a lot of concepts here, obviously.
Chris McNeil:Hmm.
Anthony:Yeah, absolutely.
Anthony:Well, you know, I think it is important to to bring that, to bring that back
Anthony:because you're right, we have talked, we have talked very much to the thought space
Anthony:of all of this and encouraging people to lead and hence the thought leadership.
Anthony:But yes, there is a need to understand how does this actually play out.
Anthony:For a business in, in reality because, um mm-hmm.
Anthony:You know, we, it, it, it's it.
Anthony:I often use this example in the past where I said, it's all right to
Anthony:have this idea that I'm going to fly to the moon and land on the moon.
Anthony:But if you have no ability to become an astronaut or build a
Anthony:rocket ship, what's the point of, of talking about walking on the moon?
Anthony:So you, you need to have a way of being able to work out that pathway because
Anthony:thought leadership isn't just about the end concept, it's about how you get there.
Chris McNeil:Absolutely.
Chris McNeil:And, and you build bridges and, and again, it's just so, so much could
Chris McNeil:be done just by identifying and freeing people from limiting concepts.
Chris McNeil:And concepts are limiting by nature.
Chris McNeil:You know, it's the nature of language.
Chris McNeil:If something's this, it's not that.
Chris McNeil:So by definition it breaks things into two.
Chris McNeil:There's a company that does youth sports fundraising that I consulted
Chris McNeil:for, and the created an app to help kids, sports teams raise money.
Chris McNeil:And it was a very crowded field.
Chris McNeil:And, and here in the US there's companies like high praise that have
Chris McNeil:a lot of market share and you know, but millions and millions of dollars
Chris McNeil:and, and funding kid sports teams.
Chris McNeil:And the general mental model of this whole category was he used to do baked
Chris McNeil:seals, used to have to do car washes to raise money for your soccer team, uh,
Chris McNeil:or your hockey team or whatever team.
Chris McNeil:And now you have an app.
Chris McNeil:So we did our market listening research and we found natural conversations
Chris McNeil:where people speak openly online, thus places like Reddit or in the, um,
Chris McNeil:comments threads of a polarizing block.
Chris McNeil:'cause you can find gold there.
Chris McNeil:'cause if a blog divides people around a topic, if someone feels like their beliefs
Chris McNeil:and values are being stepped on, you can be sure they will tell you what they are.
Chris McNeil:If you know how to see between the lines.
Chris McNeil:Well, what we found out with the coaches and parents, the people who
Chris McNeil:made the decisions weren't saying, oh, glory, these things make it easy.
Chris McNeil:They're saying, what the hell is that?
Chris McNeil:Teaching the kids, we used to have to work to raise money.
Chris McNeil:I walked uphill to and from school, and now we just give 'em an app
Chris McNeil:to click a button and raise money.
Chris McNeil:Aren't they entitled enough already?
Chris McNeil:So I went to the owner and said, David, every competitor.
Chris McNeil:Is preaching convenience.
Chris McNeil:Your app is just as convenient as theirs, but the real unmet
Chris McNeil:value is growth for the kids.
Chris McNeil:So we created a model of partnering with nonprofits, with charities.
Chris McNeil:So the kids' sports team would co-promote a charity's message and they would share
Chris McNeil:a small percentage of the money they raised, maybe 5%, or do volunteer work
Chris McNeil:if they couldn't afford to do that.
Chris McNeil:And this elevated the whole business dramatically.
Chris McNeil:He got front page sports section exposure in major newspapers.
Chris McNeil:He got an exclusive deal with a large sporting goods chain
Chris McNeil:to be the only provider he.
Chris McNeil:Constantly according to him, getting regular emails and messages of sorts,
Chris McNeil:saying things like, we've been looking to get the kids involved in the community.
Chris McNeil:We never thought about doing it through the sports fundraising.
Chris McNeil:We're only going to use you from here on out.
Chris McNeil:That message cut through the clutter like a knife through warm butter.
Chris McNeil:I wasn't trying to make a rhyme, but I'll take it this time.
Chris McNeil:Sure.
Chris McNeil:Um, and, and it was just a, but it just, when you, when you find that, it's
Chris McNeil:almost like, how did everyone miss that?
Chris McNeil:Because they're looking through tunnel vision, you know, of
Chris McNeil:technology entrance by technology, because sometimes technology brings
Chris McNeil:benefits, but sometimes it doesn't or has benefits, but has drawbacks.
Chris McNeil:And if you can recognize a drawback and solve it, hey, you've got
Chris McNeil:an innovation that's gonna work.
Chris McNeil:If you can convey it the right way.
Chris McNeil:Now, this is a beautiful model because it got the PR teams, the email
Chris McNeil:campaigns, the social media campaigns, the PR campaigns of these nonprofits
Chris McNeil:saying thank you to the teams.
Chris McNeil:Raising awareness of the campaigns made it easier for the kids to ask for money.
Chris McNeil:'cause now it's not just help me buy my, my football suit, it's,
Chris McNeil:oh, we're also raising money.
Chris McNeil:For this nonprofit that helps, um, treat kids' cancer or looking
Chris McNeil:for a cure for this disease, that there's no cure for that.
Chris McNeil:We have somebody locally who's very prominent, who has that, I mean,
Chris McNeil:really powerful, you know, messages that, that bring people together.
Chris McNeil:It's about contribution and making a difference for those in need.
Chris McNeil:Uh, and so there's an example of a simple thought leadership position.
Chris McNeil:It's not about the convenience.
Chris McNeil:Ours is convenient too.
Chris McNeil:It's about the growth for the kids
Chris McNeil:and talking points in support of that campaign became the basis of
Chris McNeil:the marketing that took a startup and gave them prominence and a foothold
Chris McNeil:in a marketplace that had been very difficult competing head on with
Chris McNeil:large national competitors like that.
Chris McNeil:So there's a for instance story of how powerful that can be.
Chris McNeil:I.
Anthony:Such a, such a great example and very powerful.
Anthony:Um, we could talk for many hours still on all of this topic, but I did want
Anthony:to ask you a couple of other questions.
Anthony:Mm-hmm.
Anthony:Um, one of them is just briefly because you and I spoke, uh, prior
Anthony:to the podcast and I wanted to give this across to the audience.
Anthony:Just give me very quickly your backstory on how you came to be in this space.
Chris McNeil:Well, I was doing strategic thought leadership
Chris McNeil:without having that name for it or knowing to call it anything.
Chris McNeil:Um, by being a contrarian in the fitness business for a long time
Chris McNeil:where I was 20 years old, I was managing several big box large health
Chris McNeil:clubs, which I love the fitness part.
Chris McNeil:You know, it's helping people, but I hated the business model.
Chris McNeil:It was, sign up as many people as you can and hope half of 'em don't show up.
Chris McNeil:So we can sell more memberships that they have to pay, whether they show up or not.
Chris McNeil:So I developed a model based around solving that problem and solving the
Chris McNeil:problem of yo-yo dieting with a lifestyle management approach in structured
Chris McNeil:exercise with a trainer in small studios.
Chris McNeil:So it's more expensive than a traditional health club.
Chris McNeil:It's pretty reasonable 'cause we could organize the studios for
Chris McNeil:effective 30 minute workouts.
Chris McNeil:It's 30 minutes of the trainer's time.
Chris McNeil:Also made it easier to stick with the workout because you're not.
Chris McNeil:Working hard for an hour at a time, and that grew to a chain of
Chris McNeil:one-on-one fitness training studios.
Chris McNeil:I sold some years back and then I won some innovation awards for
Chris McNeil:software I wrote to support all that.
Chris McNeil:It turned it into a, a game of tracking progress visually and competing
Chris McNeil:with others with a point system, uh, called Fit Point, um, that led to.
Chris McNeil:Doing software for a very large food service company for
Chris McNeil:wellness, for their employees.
Chris McNeil:At would point, I sold the studios because I'm a musician, I want time to play music.
Chris McNeil:That kind of business didn't give it to me.
Anthony:Mm-hmm.
Chris McNeil:Um, but the software I wrote morphed into marketing software, like
Chris McNeil:full panel integration of search engine optimization, website management, and
Chris McNeil:email marketing and all the things we do.
Chris McNeil:Um, and I wrote custom software for that.
Chris McNeil:And found a, a niche in five to 50 million a year companies, and
Chris McNeil:that's where I discovered the need for strategic thought leadership.
Chris McNeil:So as I mentioned, certain companies would actually have breakthroughs and they
Chris McNeil:would grow by, in one case, over a hundred percent a year, several years in a row.
Chris McNeil:Another case going from, uh, also ran 10 20% market share to over 50% market share
Chris McNeil:in a, in a very competitive category, becoming the, the strong leader in it.
Chris McNeil:Others, not so much.
Chris McNeil:So I started using this, um, modeling methods from N LP or neurolinguistic
Chris McNeil:programming, which is a way of modeling excellence to discover the difference.
Chris McNeil:And the difference was the companies that had breakthroughs,
Chris McNeil:the leadership saw themselves.
Chris McNeil:Is leading marketplace thinking, is teaching their marketplace
Chris McNeil:how to perceive their category.
Chris McNeil:And so that taught me two things.
Chris McNeil:That's the way to do it.
Chris McNeil:Lead the marketplace to how to perceive your category.
Chris McNeil:Otherwise, you're gonna be a commodity and just able to compete on price.
Chris McNeil:But if you can set the game.
Chris McNeil:If you can not just be a player in the game, but the game designer
Chris McNeil:and create the game rules for the benefit of the customer, you can
Chris McNeil:be the leader in market share in terms of sales, as well as thinking.
Chris McNeil:Um, the other thing it taught me was that I. The consulting and coaching
Chris McNeil:role is necessary to do that because you have to have a relationship of equals
Chris McNeil:with the leadership of the company.
Chris McNeil:Because my role became working with them, help them extract that thinking and to
Chris McNeil:study marketplace thinking and to work through models of here's the marketplace
Chris McNeil:thinking, here's our innovative ideas.
Chris McNeil:How do we create a path?
Chris McNeil:How do we turn our ideas into a model that is.
Chris McNeil:Meaningful to our customer and can help them get more value or make smarter
Chris McNeil:decisions or upgrade the use of what we sell to a whole other set of values.
Chris McNeil:Uh, and that coach consulting, relationship communication flows the.
Chris McNeil:Other type of relationship, more the agency relationship in,
Chris McNeil:in many cases, not every case.
Chris McNeil:'cause obviously you're companies that work really well with, but in many
Chris McNeil:cases you would just see it as something to delegate down a hierarchy to.
Chris McNeil:And the problem with hierarchical business relationships is that
Chris McNeil:communication doesn't flow up and down a hierarchy very well.
Chris McNeil:You know, it's like, oh, we know what we're doing, just
Chris McNeil:go sell the stuff, you know?
Chris McNeil:But I'm like, well, it's your thinking that's gonna lead the marketplace.
Chris McNeil:We need to help organize it.
Chris McNeil:This role is perfect for that because I work directly with leadership,
Chris McNeil:um, and, you know, have designers and um, web people, writers.
Chris McNeil:Uh, we can draw upon whatever resources are needed, but in a lot of cases
Chris McNeil:I like to not have those as part of my organization, but really strong
Chris McNeil:talent that I've cultivated I can draw upon because in a lot of cases, the
Chris McNeil:organization will have the resources in their company that can do these things.
Chris McNeil:They just haven't organized around that.
Chris McNeil:And say you got people in your company that can do these things.
Chris McNeil:And I think a lot of executives now are realizing that customers are expecting
Chris McNeil:company leadership to be visible.
Chris McNeil:And uh, there's a guy named Carl Feldman who I met who was on my
Chris McNeil:Thought Leadership Studio podcast promoting a book he co-authored
Chris McNeil:called The Visible Expert Revolution.
Chris McNeil:I thought that said it well.
Chris McNeil:And another guest said, um.
Chris McNeil:Not doing that can be called hiding behind the logo.
Chris McNeil:So they expect us to be out there for, for business leaders, you know,
Chris McNeil:and communicating directly with our audience about why we're in business,
Chris McNeil:what we wanna do for them, what our vision for them is, our vision for the
Chris McNeil:marketplace, and having a relationship with them as a result of that, you know?
Chris McNeil:So that I think has been a convergence of factors that has made this the
Chris McNeil:time for strategic thought leadership.
Anthony:You, you're spot on there.
Anthony:Uh, it is absolutely the time.
Anthony:In fact, I think it, I personally, I think that whilst many people are
Anthony:talking about the AI revolution, I actually think the real revolution is
Anthony:around thought leadership and mm-hmm.
Anthony:Um, the, the creative thinking and the opportunities that will present itself
Anthony:because the standard tasks can be done by.
Anthony:Automation and overseeing that automation and those things that will
Anthony:will exist there, but where we've got a real opportunity to really take
Anthony:the world to new and exciting places.
Anthony:Excuse me, is by encouraging creative thought leadership and, um,
Chris McNeil:absolutely.
Anthony:And, and, uh, just finally, um, I should tell everyone that as
Anthony:you've mentioned, you've got a podcast and we'll include the links to the
Anthony:podcast, uh, there in the show notes.
Anthony:But also you have a book coming out, uh, that's right.
Anthony:Unthought Leadership for for Market, uh, for marketing.
Anthony:Um, so just, uh, just give us quickly on what that is, uh, all about.
Chris McNeil:The book is called Strategic Thought Leadership.
Chris McNeil:And if you're listening to this, um, it may or may not have come out by
Chris McNeil:the time you're listening to this, but you can, if not, get a free
Chris McNeil:preview@strategicthoughtleadership.com.
Chris McNeil:And um, I have a free ebook that's a much condensed version
Chris McNeil:of that called The Marketer Guide to Strategic Thought Leadership.
Chris McNeil:And if you just.
Chris McNeil:Google Marketers guide strategic thought leadership.
Chris McNeil:It'll take you to it, and that's a free ebook.
Chris McNeil:Anyone can get instantly it.
Chris McNeil:It'll show you the building blocks, you know, because we talk about creativity,
Chris McNeil:but I think you have to anchor that creativity to what's real too.
Chris McNeil:And so working with the system where you've got building blocks to help
Chris McNeil:organize your creativity around market, influence it, it grounds it
Chris McNeil:in reality in a way we can use it to get traction and make a difference.
Chris McNeil:In achieving our business goals more effectively and with less work.
Anthony:Fantastic.
Anthony:And look, we, we will definitely include those, uh, links in the
Anthony:show notes as well for everyone.
Anthony:And just to wrap things up, a question I like to ask, or my guests is, what is
Anthony:the at heart moment that people have when they come to work with you that you wish
Anthony:more people knew they were going to have?
Chris McNeil:What are the aha moments people have when
Chris McNeil:they come to work with me?
Chris McNeil:That people would want more of?
Chris McNeil:Is that the question?
Chris McNeil:Am I understanding it right?
Anthony:Yes.
Chris McNeil:You know, the best aha moments to me that I see in clients
Chris McNeil:are when they realize they are the creator of their experience and in large
Chris McNeil:measure their creator of their category.
Chris McNeil:Even if they see themselves as a small player, they're co-creating, you know?
Chris McNeil:Um, Peter Drucker, great management writer and and theorist, said that
Chris McNeil:a business is an organ of society and we're all connected to each
Chris McNeil:other and through our economy in how we, we trade products and services.
Chris McNeil:So never underestimate how much influence you have and revere that.
Chris McNeil:And when I see people have that aha moment that.
Chris McNeil:I am making a difference on this.
Chris McNeil:It feels good to watch people waking up to more of their own potential.
Anthony:I love that.
Anthony:Well, let's hope we can.
Anthony:I've unlocked some of that in, uh, in this episode of the podcast.
Anthony:Uh, Chris, thank you so much for being an amazing guest.
Anthony:We've delved deep into thought leadership and, and, uh, I would encourage
Anthony:anyone that is, uh, listening in and enjoyed this conversation to not only.
Anthony:Follow up on Krista's, various links that we'll include in the show notes,
Anthony:but also to give us some feedback because I think thought leadership is what you
Anthony:and I talk a lot about and, uh, why we have the things that we have out there.
Anthony:Uh, we have different ways of encouraging people to, uh, to get
Anthony:their thought leadership out there.
Anthony:And, uh, I, I encourage people to be strong to follow, uh, the
Anthony:opportunities that you have.
Anthony:To think differently and to put it out there so you become a leader.
Anthony:So Chris, thank you for being part of the program.
Chris McNeil:Thank you so much, Anthony.
Chris McNeil:I greatly appreciate you and your taking your time to interview me
Anthony:and to everyone listening in.
Anthony:Of course, don't forget to subscribe.
Anthony:And, uh, stay tuned for the next episode of Biz Bytes for Thought Leaders.
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